FAQ Frequently Asked Questions - last updated 18Feb2024
What the huh? Since September 2015 I've done this - without automation - (About). Thank you for supporting my small business.
Build your digital library. Own your digital content.™
Q: When will you send me my code?
A: By the estimated delivery time shown in the bottom bar of every screen on my website.
Q: If I email you because I'm impatient or I didn't read the order confirmation email or I ordered without reading a word anywhere on this website including any description or this FAQ and want the code sooner, will you send it?
Q: Is anything tangible (physical media, dvds, Blu-rays, discs, papers, cases, infinity stones, candy) included with a purchase?
A: No. You are purchasing digital goods delivered via email. Read the item descriptions. This is Nick's Digital CODES, not discs.
Q: If the estimated delivery period has passed and I haven't received my code, should I email you?
A: Sometimes a mistake can occur, and if for some reason you have not received your codes from my email firstname.lastname@example.org by the estimated delivery time, kindly email me for help and include your order number.
Please don't assume I'm out to scam you. I'm not. I have better things to do with my time. Understand that different email servers block other emails (especially when it's the first time I email you) and I can't control that. If necessary, I will email you from a backup account too, if your email is incompatible with Gmail for some reason.
One of the most common things that I've had happen with multiple customers is my email and Shopify's emails get placed in customer Spam folders. Please consider checking your spam/junk email if you have not received your order within the time period specified, before contacting me.
Another common occurrence is when the customer doesn't input their email address correctly at checkout. A simple typo can lead to a customer thinking that I have not sent codes because the email was sent to the wrong address.
Finally, another common occurrence is when a customer doesn't remember the email address he/she entered at checkout and then emails me from another email address looking for the codes. For example, a customer enters a yahoo.com email address at checkout but expects to receive the codes in their gmail.com email account. I send the codes to the PayPal / Amazon Pay approved email address that the customer provides at checkout.
Q: I have a redemption issue question or real redemption problem. Can I contact you for help?
A: Yes, of course! That is part of the service I provide. My email address is email@example.com.
If it is a problem I can help with, I will do my best to help with suggestions and tips and contact information for the various movie studio companies so that you can contact them if needed.
For real issues, it is especially helpful to me if you include a screenshot showing your problem. This helps me much more than an email that just says something vague like "that code didn't work! 😤😒" or "your codes are the only one that give me problems, everyone else I get codes from works perfectly" or "your code made my TV's picture break" (seriously this has happened more than once).
Imagine if you were me... what would you need to help diagnose the problem? Better, and more complete detailed information from you. Patience so we can figure it out. And a willingness to understand the the issue may not be the code, it may be something wrong on your end. The customer is not always right, but I digress.
Q: Will you send me an email every time you add a new product?
A: Some people get annoyed by marketing and promotional emails (even though they agreed to receive them). Well, sorry. No offense if you don't like emails. However, this IS an e-commerce store operating in the year 2024.
I send promotional emails to subscribers (often with unposted promo codes for subscribers only). I will not automate and flood you daily. You can easily unsubscribe.
If you mark my promotional e-mail as "spam" or "junk" instead of just hitting the unsubscribe button, I will personally unsubscribe you without notice.
Marking these as spam or junk hurts my business's overall email deliverability and maintaining that at a high rate is more important to me than maintaining an email relationship with a customer who more often than not hasn't purchased anything from me in years. I don't think that's unreasonable.
Q: Why are newly released codes more expensive?
A: Because there is a limited quantity available. If you want the movie or TV show earlier than everyone else, it makes sense that you would pay a higher premium. For instance, some of the 4K Blu-ray combo packs can retail at $34.99 upon initial release. Want to know when codes are released in Blu-rays? Then check out: https://www.blu-ray.com/movies/releasedates.php
Q: I have extra code(s) for (insert movie name here) - will you trade with me or give me a store credit or buy them?
A: No. Still nope. I don't know who you are... risk/reward. No matter how nicely written your email is boasting of new ventures, it almost always is meaningless fluff. The same goes for you website developers who like to cold email me. Go away.
Q: How do I get added to the list to receive promotional emails?
A: Make a purchase and opt in at checkout.
Q: Do you give out promo codes? How do I get promo codes?
A: I’m going to try to run more sitewide promotions when I am able to.
Q: Why do your codes vary in price? Your codes should all cost one low price!
A: Codes vary in price depending on supply at the moment and how hard-to-find a code might be. Remember, my codes have to come from a Blu-ray/digital combo pack or similar, and these are produced in different quantities by manufacturers.
Things that I have to factor in when I am pricing my codes include how much money I have to pay in taxes and potential PayPal, Amazon Pay and Shopify fees, the manufacturer's suggested retail price, how many other stores have the code for sale and their prices, etc.
Also, Vudu and other online retailer's screen prices do not include taxes and will be higher when you get to checkout. My prices include taxes.
Q: Vudu or iTunes or so and so has a movie on sale for this price, will you match it?
Q: If there's only 1 of a product left in stock, is it okay for me to buy it?
A: Of course. I don't list all of my inventory at once anyway, so please don't worry that you are buying my last copy of something and that it could negatively affect me.
However, I do eventually run out; my supply is not endless, so if you see something you like, why wait? Are you waiting to save 50 cents in hopes that I lower the price? Instead of worrying so much about nickels and dimes, why not just be good to yourself, enjoy life and buy it? If the price is later raised fifty cents and you are annoyed, why didn't you buy it earlier?
If you run into a 404-page not found error, then odds are it sold out already. I'm not going to keep my out of stock inventory online just to boost some "available product" numbers.
Q: Why do you limit Buyers to 1 item per person?
A: The main reason I limit purchases to 1 per customer is because I am not in the business of supplying re-sellers with codes. Sometimes I get good deals and I try to pass them on to as many customers as I can.
If your friend/mom/dad/relative needs their own code, please share my website with them. Don't expect that the rules will not apply to you.
Q: Woah! These 4K codes from 4K Blu-rays are more expensive than HD codes? I don't understand! Will you take "X dollar" amount instead?
A: This should be obvious, but 4K codes for higher quality movies from higher quality 4k Blu-rays cost me more to purchase than less expensive HD Blu-ray codes.
Do you miss the days of 3-5 years ago when codes were super cheap, extremely over-produced and could easily be split and redeemed twice? Me too - but times change. Movie companies are not making as many digital codes and the audience for digital content is larger than 3-5 years ago. No offense, if you can't afford this anymore, I get it, and thank you for any business we have done.
Q: Do you pre-sell codes before you have them?
A: No. I only sell codes when I have them in hand, in the event there is a supplier issue, or an issue with a code (for example, if a code turns out to be only compatible with iTunes) - you won't have to worry about getting an email from me saying your pre-order changed or is out of stock due to unforeseen problems.
Q: Do you sell codes that redeem outside of the USA?
A: I sell USA codes for USA accounts. Some of these might redeem in different countries, sometimes with a VPN, but I don't know and can't say for sure. Let's NOT waste each other's time and place an order and expect me to instantly refund you if your USA code doesn't work outside of the USA. If you live outside the USA please do your research before purchasing to make sure a USA code will redeem for you.
Q: Do you sell full or split Disney codes?
A: The codes are split and sectioned off on the website by where they redeem: Movies Anywhere, Google or iTunes. No guarantee is made as to whether or not Disney Movie Insiders points are still valid.
Q: When will you have (insert movie name here) for sale? Do you have it yet??!?!?!!!
A: I don't understand the point of emailing this question to me, and it happens to me all the time. If you don't find it on my website, then I don't have it for sale yet and I may not have it for sale ever. I'm not going to give you a "heads up" sneak preview. Just let life happen.
Q: Do you pay your taxes on the codes you sell? The item descriptions say that tax is included in the purchase price.
A: Yes, of course. I have figured the cost of taxes into the prices you see.
Q: I purchased a code and redeemed it in Vudu, but I forgot that I already owned it. Vudu gave me an Error message saying I already owned it. Can I have a refund or a store credit from you?
A: No. You burned the code and it is not reusable and cannot be undone. Before you redeem, double check your library! While I would like to give you a refund, I won't because the code is burned, meaning I can't re-sell it to someone else.
This is one of the worst features of Vudu - they allow you to redeem the same movie twice.
I have emailed Vudu's customer service and asked if they can "un-redeem" a code - that is not possible, according to Vudu.
I'm sorry if you redeemed the same movie twice, but I have done the same thing myself several times and never got a refund or a second chance. Please don't expect me to be liable to you for Vudu's sloppy programming (and your mistake). Instead, email Vudu's customer service at firstname.lastname@example.org and complain to them about this malfunction when redeeming digital codes on their website.
Q: I'm new doing this and see lots of other sellers, websites and stores mentioning "UV/Ultraviolet" or they have or had it in their name. What is UV/Ultraviolet? Am I in science class - isn't this related to the sun and radiation?
A: UV/Ultraviolet is an outdated reference still used by many in code world. It refers to the predecessor to Movies Anywhere. It was a similar online library platform where you could build your digital collection. It no longer exists. People didn't think of that possibility when they were naming their websites. Many older code slips with UV or Ultraviolet printed or referred to on them still will redeem.
Q: Do you give senior citizen and/or military discounts? Today is my birthday, can I have a discount? I'm a first time customer, can I have a discount?
A: No. I treat all my customers fairly and equally.
Q: What is the difference between UHD, HDX, HD and SD?
A: UHD is 4K quality; HDX is 1080p quality; high-definition (HD) is 720p quality; and standard definition (SD) is 480p. SD is like watching a DVD and HDX is like watching a Blu-ray.
Q: How can I leave positive feedback for you?
A: While I appreciate the offer, I don't subscribe or want to subscribe to any feedback rating systems. If you really want to do something nice then refer me to your friends or post a link for my homepage on your social media. That's feedback I truly appreciate, thank you.
Q: What are InstaWatch (IW) codes and did you ever sell them?
A: UPDATE: apparently IW titles and codes are radically changing due to FandangoNow's recent purchase of Vudu. If you purchased IW codes from other Sellers, have you double checked your library recently? You should.
No. I've been approached by unsolicited emailers who want to sell me IW codes in bulk at inexplicably low prices. When I've asked them for more information, they tend to disappear.
IW codes are created on receipts by computer when a Blu-ray/dvd is generated from Walmart®. IW codes are tied to each specific Blu-ray/dvd barcode and receipt, meaning they could potentially have errors in them or could always “go bad”, making them unreliable. The only way to acquire IW codes are by "buying" the Blu-rays/dvds directly from Walmart®. One potential issue this could lead to is that if at any point the Blu-ray/dvds are returned or if the IW codes are found to be stolen, then the movies will be removed from the account of the person who redeemed the IW code.
To me, this sounds like Walmart® employees are stealing codes through the computer systems at Walmart® and selling them to online code stores in bulk. Maybe I'm wrong. Maybe not. For example, logically, how does it make sense that other code stores can offer you brand new and early release titles with free or 40%-50% off promotions? If I'm to believe that one unknown person is "buying" all of these Blu-rays in bulk from Walmart and then selling the IW codes in bulk to online code stores, then maybe you can let me know where I can purchase a bridge, too. Saving money is great, but what are you buying? Think about it and judge for yourself.
Lastly, wouldn't Walmart®, a huge corporation, sell their own product in-house or on their own website? Rather than outsourcing it to random online 3rd-party code store vendors who often falsely try to give the impression that they work directly for or in partnership with Walmart...